How to create a support ticket

This guide provides a step-by-step walkthrough for creating and submitting support tickets via the Gluesync support portal.

Step 1: Product Selection

Support portal home page
Figure 1. Select Gluesync from Products Menu

Select "Gluesync" from the available products menu to ensure your ticket is routed to the correct support team.

Step 2: Issue Classification

Issue type selection
Figure 2. Choose Issue Type
Issue Type Description

Incident

Production system issues affecting service

Bug

Software defects or unexpected behavior

IT Help

Technical assistance and configuration support

Change Request

Feature enhancements or modifications

Please avoid using incident issue type for non-production issues.

Step 3: Ticket Submission

Create ticket form
Figure 3. Submit Support Ticket

For faster resolution, include:

  • Clear issue description

  • Steps to reproduce (for bugs)

  • Error messages or logs

  • Environment details

  • Impact level